Student Grievance Redressal

Shri Rukmani Dwarkadhish University (SRDU)

Objective

Shri Rukmani Dwarkadhish University (SRDU) is committed to providing a fair, transparent, student-friendly, and accountable grievance redressal system for all students.

The purpose of this policy is to ensure timely resolution of student complaints, academic concerns, administrative issues, examination matters, harassment complaints, and other student-related grievances in a professional manner.

This policy follows:

UGC (Redress of Grievances of Students) Regulations
University rules and student welfare guidelines.

1. Scope of Grievances

Students may submit grievances related to:

Academic Issues

Attendance
Internal Marks
Assignment Evaluation
Practical Marks
Faculty Concerns
Class Schedule

Examination Issues

Admit Card
Result Errors
Revaluation
Marksheet Problems
Degree / Certificate Delay

Administrative Issues

Admission Process
Fee Issues
Scholarship Issues
ID Card
Migration / Transfer Certificate

Infrastructure & Facilities

Hostel
Transport
Library
Laboratory
Internet / Wi-Fi
Cleanliness & Safety

Student Welfare Issues

Ragging
Harassment
Discrimination
Misbehavior
Student Safety

2. Grievance Redressal Committee (GRC)

SRDU shall maintain a Student Grievance Redressal Committee (SGRC).

Committee Responsibilities:

Receive student complaints
Conduct fair inquiry
Resolve issues within prescribed timelines
Maintain transparency and confidentiality
Recommend corrective actions

Committee Members:

Chairperson
Faculty Representatives
Administrative Officer
Student Welfare Officer
Student Representative (if applicable)

3. Complaint Submission Process

Students may submit grievances through:

Online Grievance Portal
Mobile Application
Official Email
Written Application
Student Help Desk

Required Information:

Student Name
Enrollment Number
Course / Semester
Nature of Complaint
Supporting Documents (if any)

4. Grievance Resolution Process

Step 1:

Complaint registration and acknowledgment.

Step 2:

Issue assigned to concerned department.

Step 3:

Inquiry and review process.

Step 4:

Resolution and action taken.

Step 5:

Student informed about final decision.

5. Resolution Timeline

SRDU aims to resolve grievances within:

Normal Complaints: 7–15 Working Days
Urgent Matters: Immediate / Priority Basis
Examination Issues: As per examination schedule

6. Confidentiality

All complaints and student information shall be treated confidentially.

The identity of complainants and related records will not be disclosed except where required by law or university procedure.

7. Protection Against Victimization

No student shall face:

Academic discrimination
Threats
Harassment
Retaliation

for filing a genuine complaint.

8. False or Misleading Complaints

False, fabricated, or malicious complaints intended to harm others may result in disciplinary action under university rules.

9. Appeals

If a student is not satisfied with the decision, an appeal may be submitted before higher university authorities within prescribed timelines.

10. Online Grievance System

SRDU may provide:
✅ Online Complaint Tracking
✅ Mobile App Complaint Support
✅ Ticket / Reference Number
✅ Status Updates
✅ Email Notifications

11. University Rights

SRDU reserves the right to:

Investigate complaints
Seek additional documents
Take disciplinary action
Modify grievance procedures as required

12. Student Responsibilities

Students are expected to:

Submit genuine complaints
Maintain respectful communication
Cooperate during inquiry process
Follow university discipline and policies

13. Declaration

Every student agrees to follow the Student Grievance Redressal Policy and use the grievance system responsibly for fair resolution of issues.

🏛 SHRI RUKMANI DWARKADHISH UNIVERSITY (SRDU)
“Student Welfare • Transparency • Fair Resolution System”